Shipping & Returns

Sustainable shipping practices and hassle-free returns to support your circular jewelry journey.

Shipping Options

Standard Shipping

FREE on orders $50+

3-5 business days
Tracking included
Signature required
Fully insured

Express Shipping

$15.99

1-2 business days
Priority handling
Real-time tracking
Fully insured

International

Varies by location

7-14 business days
Customs included
Duties may apply
Fully insured

Sustainable Packaging

Our packaging reflects our commitment to circularity. Every package is designed for minimal environmental impact while ensuring your jewelry arrives safely.

100% Recyclable

All packaging materials can be recycled

Biodegradable

Made from sustainable plant-based materials

Protective

Secure cushioning for safe delivery

Reusable

Beautiful boxes perfect for storage

Returns Policy

30-Day Return Window

We want you to love your jewelry. If you're not completely satisfied, return items within 30 days of delivery for a full refund. All returned items must be in original condition with original packaging.

What's Returnable

All jewelry in original condition, with original packaging and certificates

What's Not Returnable

Custom engraved items, personalized pieces, or items showing wear

How to Return

1

Contact Us

Email support@renova.com

2

Get Return Label

We'll email you a prepaid return shipping label

3

Ship It Back

Package securely and drop off at any carrier location

4

Get Refunded

Refund processed within 5-10 business days

Returns with Eco-Credit

When you return items purchased with eco-credit, the credit amount is restored to your account while any additional payment is refunded to your original payment method.

Example: $100 Purchase

Original price: $100.00
Eco-credit used: -$60.00
Card charged: $40.00

Upon Return

Eco-credit restored: +$60.00
Card refunded: +$40.00
Processing time: 5-10 days

Exchanges & Sizing

Size Exchanges

Need a different size? We offer free size exchanges within 30 days. Simply return your original item and place a new order for the correct size.

Free size exchanges
30-day window
Expedited processing

Style Exchanges

Want to try a different style? Exchange for any item of equal or lesser value, or pay the difference for higher-value pieces.

Equal value exchanges
Pay difference if needed
Eco-credit accepted

Need Help with Shipping or Returns?

Our customer service team is here to make your experience as smooth as our circular economy process.

Email Support

Our support team provides detailed help within 24 hours for all shipping and return inquiries.

support@renovajewelry.com