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Shipping & Returns
Sustainable practices and hassle-free returns to support your circular jewelry journey at Renova.
Delivery
Shipping Options
Standard Shipping
FREE ON ORDERS $50+
- 3-5 business days
- Tracking included
- Signature required
- Fully insured
Express Shipping
$15.99 FLAT RATE
- 1-2 business days
- Priority handling
- Real-time tracking
- Fully insured
International
VARIES BY LOCATION
- 7-14 business days
- Customs included
- Duties may apply
- Fully insured
Sustainable Packaging
Every package is designed for minimal environmental impact while ensuring your jewelry arrives safely.
100% Recyclable
All packaging materials can be reclaimed
Biodegradable
Sustainable plant-based components
Protective
Secure cushioning for safe delivery
Reusable
Elegant boxes perfect for daily storage
Satisfaction
Returns Policy
30-Day Return Window
We want you to love your jewelry. If you're not completely satisfied, return items within 30 days of delivery for a full refund. All returned items must be in original condition with original packaging.
What's Returnable
All jewelry in original condition, with original packaging and certificates
What's Not Returnable
Custom engraved items, personalized pieces, or items showing wear
How to Return
1
Contact Us
Email contact@renovajewelry.com
2
Get Return Label
We'll email you a prepaid return shipping label
3
Ship It Back
Package securely and drop off at any carrier location
4
Get Refunded
Refund processed within 5-10 business days
Returns with Eco-Credit
When you return items purchased with eco-credit, the value is restored while additional payments are returned to your source.
Example: $100 Purchase
Original price:
$100.00
Eco-credit used:
-$60.00
Card charged:
$40.00
Upon Return
Eco-credit restored:
+$60.00
Card refunded:
+$40.00
Processing time:
5-10 days
Flexibility
Exchanges & Sizing
Size Exchanges
Need a different size? We offer free size exchanges within 30 days. Simply return your original item and place a new order for the correct size.
- Free size exchanges
- 30-day window
- Priority handling
Style Exchanges
Want to try a different style? Exchange for any item of equal or lesser value, or pay the difference for higher-value pieces.
- Equal value exchanges
- Pay difference if needed
- Eco-credit accepted
Need Help?
Our customer service team is here to make your experience as smooth as our circular economy process.
contact@renovajewelry.com
