Lifetime Warranty

Your investment in circular luxury is protected forever. Our comprehensive lifetime warranty ensures your jewelry remains beautiful for generations.

What's Covered

Manufacturing Defects

  • • Structural weaknesses in metal
  • • Faulty stone settings
  • • Clasp or closure failures
  • • Plating or finish defects
  • • Chain link separations

Stone Services

  • • Loose stone tightening
  • • Prong repair & replacement
  • • Stone resetting
  • • Bezel adjustments
  • • Setting reinforcement

Restoration Services

  • • Professional cleaning
  • • Re-polishing & refinishing
  • • Minor repair work
  • • Rhodium re-plating
  • • General maintenance

Our Warranty Promise

When you invest in Renova jewelry, you're not just buying a piece – you're joining our circular economy family. We stand behind every creation with a lifetime of care and support.

Forever
No expiration date
Free
No service charges
Global
Worldwide coverage

Important Exclusions

Our lifetime warranty covers manufacturing defects and normal maintenance. The following situations require paid repair services:

Damage from Accidents

  • • Impact damage from drops
  • • Scratches from rough surfaces
  • • Bent or twisted settings
  • • Chemical damage
  • • Heat exposure damage

Loss & Theft

  • • Lost jewelry pieces
  • • Stolen items
  • • Missing stones
  • • Misplaced components
  • • Shipping losses (covered by insurance)

Improper Care

  • • Damage from cleaning solutions
  • • Excessive wear from sports
  • • Damage from home repairs
  • • Unauthorized modifications
  • • Neglected maintenance

Natural Wear

  • • Expected patina development
  • • Natural stone wear patterns
  • • Surface scratches from use
  • • Color changes over time
  • • Normal metal wear

How to Use Your Warranty

Simple 4-Step Process

1

Contact Us

Reach out to our customer service team via email, phone, or live chat. Describe the issue and provide photos if possible.

2

Send Your Jewelry

We'll provide a prepaid, insured shipping label. Package your jewelry securely in the provided materials.

3

Expert Repair

Our master craftspeople examine and repair your jewelry using the same techniques used in original creation.

4

Return to You

Your restored jewelry is returned via insured shipping, looking as beautiful as the day you first received it.

Warranty Details

Required Information

  • • Original order number
  • • Description of issue
  • • Clear photos of jewelry
  • • Your contact information

Turnaround Time

  • • Simple repairs: 5-7 business days
  • • Complex repairs: 10-14 business days
  • • Stone replacement: 14-21 business days
  • • Rush service available

Warranty Transfer

The lifetime warranty transfers to new owners when gifted or inherited, maintaining the jewelry's protected status through generations.

Extend Your Jewelry's Life

Daily Care

  • • Remove before swimming or exercising
  • • Apply lotions and perfumes before jewelry
  • • Store pieces separately to prevent scratching
  • • Clean gently with soft cloth after wearing

Professional Maintenance

  • • Annual cleaning and inspection
  • • Prong tightening every 6 months
  • • Re-plating when finish dulls
  • • Stone security checks

Need Warranty Service?

Our customer service team is ready to help restore your jewelry to its original beauty.

Email Service

Send photos and details for quick assessment