Privacy Policy

Your privacy is fundamental to our circular jewelry mission. Learn how we protect and use your information.

Last updated: August 2, 2025

Information We Collect

Account Information

When you create an account, we collect your name, email address, phone number, and shipping address. This information is necessary to process orders and manage your eco-credit account.

Trade-In Information

For our trade-in program, we collect photos of your jewelry, descriptions, and appraisal information. This data helps us provide accurate valuations and eco-credit calculations.

Purchase Information

We collect payment information, order history, and preference data to improve your shopping experience and provide personalized recommendations.

Usage Data

We automatically collect information about how you use our website, including pages visited, time spent, and interactions with our circular economy features.

How We Use Your Information

Service Delivery

  • • Process orders and payments
  • • Manage eco-credit accounts
  • • Provide customer support
  • • Send order confirmations and updates

Personalization

  • • Customize jewelry recommendations
  • • Improve trade-in valuations
  • • Enhance website experience
  • • Send relevant promotions

Security & Compliance

  • • Prevent fraud and abuse
  • • Comply with legal requirements
  • • Protect account security
  • • Verify trade-in authenticity

Business Improvement

  • • Analyze usage patterns
  • • Improve our services
  • • Develop new features
  • • Research sustainability impact

Information Sharing

We do not sell your personal information. We only share information in these limited circumstances:

Service Providers

Shipping companies, payment processors, and appraisal services that help deliver our circular economy services.

Legal Requirements

When required by law, court orders, or to protect our rights and the safety of our users.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred with appropriate protections.

Data Security

Encryption

All data is encrypted in transit and at rest using industry-standard protocols.

Access Control

Strict access controls ensure only authorized personnel can access your data.

Monitoring

Continuous monitoring detects and prevents unauthorized access attempts.

Your Privacy Rights

Access & Download

Request a copy of all personal information we have about you, including your eco-credit history and trade-in records.

Correction & Updates

Update or correct any inaccurate information in your account at any time through your account settings.

Deletion

Request deletion of your personal information, subject to legal retention requirements and active eco-credit balances.

Communication Preferences

Opt out of marketing communications while continuing to receive important service updates and trade-in notifications.

Cookies & Tracking

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze how you use our circular jewelry platform.

Essential Cookies

Required for basic website functionality, including shopping cart, account authentication, and eco-credit management.

Analytics Cookies

Help us understand how users interact with our sustainability features and improve the trade-in experience.

Contact Us About Privacy

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

Email

privacy@renova.com

Phone

1-800-RENOVA1

Mail

Privacy Officer
123 Sustainable Way
San Francisco, CA 94105

Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by email or prominent notice on our website. The "Last updated" date at the top indicates when the policy was last revised.