FAQ & Support

The $1 pledge reserves your VIP Founder's spot. It gives you priority SMS alerts 1 hour before launch, guaranteed 40% off early bird pricing, free bonus earrings valued at $100, and lifetime "Double Credit" trade-in status. It's 100% refundable at any time — no questions asked.

Yes — your trade-in credit is based on the materials in your jewelry:

Precious metals without stones (Gold, Platinum) also earn 100%. Credit can be applied toward up to 60% of a new piece's value, depending on collection tier.

We're launching in early 2025. Free Insider Access members will receive an email notification. VIP members receive an SMS alert 1 hour before anyone else, giving them first access to the collection and the best pricing.

Absolutely. Payments are securely processed via Stripe. Your $1 is fully refundable at any time before launch. If you change your mind, simply contact us and we'll refund immediately — no questions asked.

Our trade-in program allows you to exchange your old jewelry for eco-credit that can be applied toward new purchases. Simply bring or send us your jewelry, we'll evaluate it using our AI-powered valuation system, and provide you with instant eco-credit worth 50-100% of the original purchase price depending on the collection and condition.

We accept most fine jewelry including rings, necklaces, earrings, bracelets, and watches. Pieces should be made of precious metals (gold, silver, platinum) or contain genuine gemstones. Fashion jewelry and heavily damaged pieces may not qualify for full eco-credit value.

Credit application limits vary by collection to maintain sustainability:

Eco-credits never expire! They remain in your account until you choose to use them. You can also combine credits from multiple trade-ins and use them partially across different purchases.

We professionally repurpose every piece to maintain a circular economy. Precious metals are refined and recycled for our new collections, while genuine gemstones are extracted and set into modern designs. Pieces in exceptional condition are restored for resale, ensuring all materials find a new life rather than going to waste.

Standard shipping takes 3-5 business days within the US. Expedited shipping (1-2 business days) and international shipping are also available. All orders are insured and require signature confirmation for security.

We offer a 30-day return policy for all jewelry in original condition. Custom or personalized pieces may have different return terms. Returns are free within the US, and we provide prepaid return shipping labels.

Our lifetime warranty covers manufacturing defects, structural integrity, and craftsmanship issues. This includes prong tightening, chain repair, and stone resetting. Normal wear and damage from accidents are not covered but can be repaired at cost.

Proper care extends the life of your jewelry:

• Store pieces separately to prevent scratching
• Clean with mild soap and warm water
• Remove before swimming, exercising, or sleeping
• Have pieces professionally cleaned annually
• Avoid exposure to perfumes and lotions

The process is simple and consists of four steps:

• Digital Capture — Snap a clear photo of your piece and upload it via our secure appraisal tool.
• AI Appraisal — Our AI instantly verifies materials: 100% for natural diamonds, 80% for lab-grown, and 70% for base metals.
• Instant Credit — Apply your eco-credit at checkout instantly toward your new heirloom pieces.
• Ship — Receive your new piece first. Then return your trade-in with our free prepaid, insured label.

Circular jewelry addresses three core problems in the traditional jewelry industry:

• Direct Value — Eliminating traditional 10x markups by designing and manufacturing in-house.
• Zero Waste — Utilizing 100% recycled precious metals and audited stone archives.
• Circularity — Your trade-ins subsidize the ecosystem, making luxury sustainable and accessible.

The entire process is designed for speed:

• Appraisal: Instant — get your eco-credit value immediately after uploading your photo.
• Fabrication: 2–3 weeks for your new heirloom piece to be crafted.
• Delivery: 2–4 days via insured shipping.

Accepted in gold, platinum, sterling silver, or brass—regardless of brand or condition.

No receipt required. Our AI appraisal system analyzes material composition and provenance from high-resolution imagery alone. We accept rings, loose stones, pendants, bracelets, and more — in gold, platinum, sterling silver, or brass regardless of brand or condition.

Credit application limits vary by collection to maintain sustainability:

Trade-in is an optional perk. You can always purchase new heirlooms at our standard fair-market prices, entering the circular ecosystem whenever you're ready.

Our mission is total circularity — ensuring that every gram of material follows a meaningful path.

• Metals — Refined to 99.9% purity for new designs.
• Stones — Responsibly re-cut, reset, or recycled.

Every piece is backed by a Lifetime Workmanship Warranty. Each item is crafted by master jewelers and subjected to a 12-point quality audit, ensuring consistency and durability that lasts generations.

Enjoy 30-day returns on unworn pieces. If you've already mailed your trade-in, we offer either credit restoration or the return of your original pieces — providing total peace of mind.